Hi {{firstName}},
Pricing questions, with straight answers:
**Are seats counted by login or by access?** By access. Read-only viewers don't count.
**What happens if I exceed plan credits?** Soft-cap. We notify; you can buy a credit pack or upgrade. We don't surprise-bill.
**Annual discount?** Yes, 20% off when you pay annually.
**Migration help if I'm switching from {{competitor}}?** Free for paid plans. We import templates, voice profiles, and history.
**Refund policy?** 30-day full refund, no questions. Email refunds@.
[See pricing]
— {{senderName}}FAQ-style emails work well at the consideration stage. Keep questions short; keep answers shorter. Avoid hedging — if your refund policy is 'case by case,' that's a worse answer than 'no refunds.' Honesty in pricing emails is correlated with conversion.
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