Hi {{firstName}},
You canceled {{paidTier}} on {{cancelDate}}. Genuine question: what didn't we do for you?
One sentence is enough. The most useful answers we've gotten:
- "Too expensive for the value I got"
- "Found a tool that did the one thing I needed"
- "My team moved off this kind of work entirely"
- "Forgot I was paying — never used it"
Reply with yours. I read every one.
— {{founderName}}Cancel-feedback emails work best when they offer pre-formed honest options. The list nudges the recipient to a quick truthful reply ('too expensive', 'forgot I was paying') instead of polite vagueness. The replies become your roadmap.
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